ABSTRACT
As a result of the effects of the COVID_19 pandemic, which has greatly affected the global economy, individuals have resorted to using financial technology and modern applications for financial transactions, which help reduce gatherings, given the centralization of the virus and the emergence of new, advanced pests. This paper aims to determine the impact of the COVID_19 pandemic on financial technology in the Jordanian banking sector. However, the quantitative approach was adopted, through electronic survey questionnaires being distributed to 2450 respondents from the population, which are all customers of Jordanian banks who use electronic banking services in the presence of the COVID_19 pandemic. As a result of analyzing 1930 resolution, it was found that the perception of the COVID_19 pandemic has a significant positive impact on Fintech in the Jordanian banking sector and that the perception of the COVID_19 pandemic has a significant positive impact on the dimensions of Fintech in Jordan which are (ease of use, reliability, responsiveness, assurance, interface design, and privacy). This study contributed to determining the extent to which electronic banking services reduce customer visits to branches according to social distancing. The paper explains how the development of technical services should go hand in hand with the bank's development strategies aimed at acquiring and retaining more customers. This paper recommends the need to improve the application of electronic banking services in proportion to customer satisfaction as much as possible. Copyright © 2023. All Rights Reserved.
ABSTRACT
Companies try to create robust supply chains that allow them to bring their products to market faster, more efficiently, and more affordable than their competitors. However, due to the crisis repercussions, many companies faced many challenges to maintain their revenues and enhance their competitive positions, by gaining a competitive advantage and sustaining them for the longest possible period. However, this paper aims to investigate the moderating role of talent management processes between supply chain and competitive advantage in light of COVID-19. a survey questionnaire was used, which was constructed according to sources related to supply chains in the context of Jordanian industrial companies. Moreover, this paper is characterized by recognizing the role that supply chain management plays in achieving competitive advantage, and the modified role of talent management. Contributions were made to decision makers about taking advantage of the benefits of supply chain management in achieving competitive advantage and the need to more focus on talent management. © 2022 IEEE.